Terms & Conditions
Last updated: August 2026
Payment after completion
You only pay after the clean is completed and you are satisfied. We accept cash or card on the day. We do not take deposits and never store card details.
Cancellation policy
You can reschedule or cancel free of charge with at least 24 hours' notice. Cancellations inside 24 hours may incur a 50% fee to cover cleaner time.
Access requirements
You must provide safe, legal access to the property, including a key, code, or someone at home to let the cleaner in. If we cannot access the property we may charge a wasted-visit fee.
Pets
We love pets. Please let us know about any pets in the home and any specific instructions. We use non-toxic products that are safe around animals.
Damage policy
In the unlikely event of accidental damage, please tell us within 24 hours and we'll resolve it fairly and quickly.
Satisfaction guarantee
If something isn't right, tell us within 24 hours and we'll return to put it right at no extra cost. Our reputation is built on this.
Privacy
See our Privacy Policy for details on how we handle your personal data in line with UK GDPR.
Commercial quotes
Commercial and specialist cleans are quoted individually. Quoted prices are valid for 30 days from issue.
End of tenancy
End-of-tenancy cleans are quoted per property and delivered to letting-agent standard. Additional charges may apply for extreme conditions beyond the original scope.
Pricing disclaimer
Prices shown on the site are for standard-condition homes in our service area. Substantial mess, hoarding, biohazards, or unusual conditions may require a re-quote before work begins.
Late cancellations
Repeated late cancellations may result in future bookings requiring pre-payment or being declined.